Frequently Asked Questions
Everything you need to know about your cozy new favorites.
Are your boots made from genuine Australian sheepskin?
Yes, all our boots are crafted using 100% premium grade-A Australian sheepskin to ensure maximum breathability, comfort, and durability.
How do I choose the right size?
Our boots generally run true to size, but the sheepskin will stretch slightly and mold to your feet over time. We recommend checking our size guide for specific measurements.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. International delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I clean and maintain my UGG boots?
To keep your boots looking new, we recommend using a specialized sheepskin protector spray before the first wear and cleaning them with a damp cloth and mild suede cleaner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.